Returns & Replacements

What's Covered

We'll reprint or refund — your choice — any order that:

• Arrives damaged (creased, torn, crushed tube, scratched print)
• Has a print defect (banding, color shift, misaligned cut)
• Doesn't match the approved proof on a custom order
• Is the wrong item or size from what you ordered

How to File a Claim

Email contact@xvoidgraphics.com within 14 days of delivery with:

• Your order number (or the name and email on the order)
• A photo of the issue — include the packaging if it arrived damaged
• Whether you'd prefer a reprint or a refund

We respond within 24 hours. Reprints ship at the same speed as new orders, and you don't need to mail anything back — keep or recycle the damaged piece.

What's Not Covered

Because every product is made to order, we can't accept returns for:

• Change of mind after the order has printed
• Custom orders that match the proof you approved
• Damage from installation (stretched clings, decals applied to dirty or damaged surfaces)
• Normal wear beyond the rated lifespan of outdoor products

That said — if something feels off, reach out anyway. We'd rather make it right than win a policy argument.

Order Changes & Cancellations

Caught a mistake? Email us as fast as you can. We can edit or cancel any order before it prints — usually within a few hours of ordering. Once it's printed, the made-to-order rules above apply.

Refund Timing

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.