Returns & Refunds
You have 30 days from the day your order is delivered to request a return. Here's exactly how it works — and what to do first.
Your 30-Day Return Window
You have 30 days from the date your item is delivered to request a return. Once that 30-day window has closed, we're no longer able to accept the return.
Contact Us First — Photo Proof Required
Before sending anything back, you must contact us so we can review your request and approve the return:
- Email contact@xvoidgraphics.com with your order number (or the name and email on the order)
- Include clear picture proof of the issue
- Wait for our reply — we'll confirm the return and send you return instructions
Please don't ship anything back before your return has been approved. Returns sent without contacting us first can't be processed.
Return Shipping
Buyers are responsible for the cost of return shipping. We recommend using a tracked and insured method — we can only refund an item that makes it back to us.
Condition of Your Return
Items must be returned in their original condition. If an item comes back used, damaged, or not in its original condition, you are responsible for any loss in value, which may be deducted from your refund.
When Your Refund Is Processed
Your refund is only processed after the returned item arrives back to us and has been inspected. Once approved, the refund is issued to your original payment method — your bank typically takes 5–10 business days to post it.
Custom Orders Are Final
Custom orders — anything printed from your own uploaded artwork or a custom quote — are made specifically for you and cannot be returned or refunded. Please review your digital proof carefully before approving it; that's your chance to catch anything before we print.
Need to Start a Return?
Email us your order number and a clear photo of the issue — we'll review it and send you the next steps.
Email contact@xvoidgraphics.com